Computer assistance
IT Support for Business
In the after-sales phase, the quality of IT support can make all the difference in the continuity of a business. Infoset offers premium IT support declined in three alternative formulas to ensure the continuity of business critical processes in companies of all sizes.
Remote assistance:
very cost-effective, includes an unlimited number of remotely performed interventions.
Remote + in-person assistance package:
includes unlimited remote support plus a package of manned hours at your site for a number of predetermined checks (backup check, server status, systems upgrade, interface with software support related to your management, ERP or CRM)
Remote + in-person assistance package + preventive monitoring
It includes unlimited remote support and the garrison package, plus it offers a preventive infrastructure monitoring service: the corporate network is continuously monitored by software and all data is sent to the Infoset platform, from which operations, remote backups and disaster recovery can be managed. All corporate data is protected in a separate, secure environment.
Guaranteed, contracted service levels
With Infoset IT support, it is possible to contract intervention times (SLAs) according to business needs, with solutions varying from 4 to 16 hours to take care of the problem.
The IT support service can be reached by both phone and email and operates through an automated ticket management system.
Should the need arise, Infoset can provide clients with the most suitable advice and solutions for modernizing or expanding thecompany's IT infrastructure.
Infoset assistance is certified
Infoset has acquired top-level certifications for the systems and components on which it provides support. Check out our certifications, partnerships and expertise here.
The value of IT support is often discovered too late...
- Three alternative service levels for different needs
- conditions always clear
- contracted services and SLAs
- Top-level certifications and partnerships