VOIP Telephony, Sip Trunk Provider

Infoset is a SIP Trunking Provider, installer of telephony and virtual VoIP PBXs for the enterprise.

VOIP telephony is a complete telephony system that integrates voice and data and travels over the Internet network.

With VOIP telephony, you replace your old PBX with a virtual PBX based on cloud computing, which offers many advantages.

Learn more about the features and benefits of VoIP telephony on our dedicated site centralinovoip.info.

Infoset chose 3CX for VoIP virtual switchboards

3CX is a software and open-standard VoIP PBX: it works with most popular operating systems, IP phones, VoIP Providers and Gateways. It is a complete VOIP telephony solution that includes features such as video conferencing, Presence Status and softphone. Smartphone apps allow you to manage calls wherever you are.

Easy to install and manage

3CX installs in minutes and works with most popular operating systems. It can be installed on an existing server on-premises or in the cloud.

3CX is Plug and Play: it works right out of the box with most common IP phones, gateways and VoIP providers.

• Plug and Play con Telefoni IP, Gateways & VoIP Providers
• Virtualizable or installable on existing server

Apps for Mac, Windows, iOS and Android

With Mac and Windows softphones and iOS and Android smartphone apps, answer your business extension directly from your smartphone and control your desk phone directly from your PC in CTI mode.

• Always use your corporate extension
• Integrates with Office 365, Google, Outlook and more!

Unified Communications immediately ready

3CX takes business telephony to the next level with immediately available Unified Communication features such as Presence status, Fax & Voicemail to email and instant chat, web conference with advanced collaboration features. Your employees' productivity will increase at a glance.

• Check the Colleagues' presence
• Fax & Voicemail directly to inbox
• Web conferencing for all

CRM and unified messaging integration

Infoset connects your business database with the telephone switchboard. This way you immediately recognize who is calling and quickly get their data on the screen. You can dial numbers from the database to save even more time.

All systems can be interfaced with relational databases, ERP management systems, and CRM software.

CTI and VoIP switchboard integrations

Infoset develops CTI (Computer Telephony Integration) integrations for your VoIP PBX, improving productivity even further:

• On-screen popup - Display of call information, with on-screen popup, with caller recognition within the customer's business application (management software, ERP).
• Composition - Automatic composition and computer-controlled composition.
• Phone control - Includes call control, simultaneous status control of all phone stations.
• Transfers - Event-based call transfer. In a typical application, a database is queried to verify that the caller is authorized to contact support. If the contract is not active, the call is forwarded to the sales department.
• Call center - Allows users to log in as call center agents and check their agent status.
• Call routing - Automatic routing of calls to a new destination based on the criterion involving a database lookup of the caller's or called party's number.
• Advanced call reporting functions - Using detailed data provided by CTI to offer better call reports.
• Integration with voice recording - Use of data from CTI to enrich stored data for each recorded call.

3CX Platform Customizations - API and Call Control

Thanks to the new CDF (Call Flow Designer) development environment and the partnership with the company VoIPTools, Infoset is able to customize your 3CX VoIP PBX and specifically:

• Creation of predictive systems based on 3CX
• Advanced 3CX Wallboard
• More powerful reporting systems
• Analysis of customer care departments
• Exposure of HTTP APIs for both 3CX Linux and Windows environments
• Custom integration with CRM and 3CX systems

The price? more than affordable

With VoIP telephony and 3CX Virtual Switchboard you eliminate obsolete telephone equipment and cables, save space and maintenance costs, and say goodbye to Telecom fees: all telephone traffic goes through your computer network.

Internal phone calls, even between different branches, are free of charge.

You do not pay according to the number of extensions, but rather according to the number of simultaneous calls handled by the PBX. This aspect, too, makes the cost of purchase and expansion extremely affordable and convenient.